AMD × SAP Labs
Generative AI strategySystems thinkingHuman-centered design
Supply chain resilience and AI in enterprise
When a sales order slipped from the ship date promised to the customer, AMD's supply chain specialists worked through 14 manual checks in SAP S/4HANA to find out why, across hundreds of requests a week. I led strategy and design for a generative AI troubleshooter: a specialist asks in plain language, and the assistant runs every check, explains each result and identifies the root cause. The project became Case Study 9 in the World Economic Forum's AI in Action report.
90%less time and cost on root-cause analysis
10×faster, from 20 to 2 minutes per request
Clickable prototype: follow Syd, a supply chain specialist, as he finds why a sales order has no confirmed quantity.